Refund Policy

 

At Vicksson, we prioritize your satisfaction. If you’re not fully satisfied with your purchase, we’re here to assist. Please review our refund policy below:


Eligibility for Refunds

  1. Timeframe for Refunds:
    Items must be returned within 30 days from the date of delivery to qualify for a refund.

  2. Condition of Items:
    To be eligible, items must be:

    • Unused and in their original condition.
    • In the original packaging with all tags attached.
  3. Proof of Purchase:
    A valid receipt or order confirmation must accompany your return.


Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Gift cards.
  • Downloadable digital products.
  • Customized or personalized items (unless defective or damaged).
  • Items marked “Final Sale” or “Clearance.”

Refund Process

  1. Inspection and Approval:
    After we receive and inspect your return, we’ll notify you of the refund approval status.

  2. Method of Refund:
    Approved refunds will be processed back to the original payment method within 5-7 business days.

  3. Shipping Costs:

    • Original shipping fees are non-refundable.
    • For returns due to defects or errors, we will cover the return shipping costs.

Exchanges

If you’d like to exchange an item for a different size, color, or product, please contact our customer service team at customerservice@vicksson.com or 1-800-684-4617. Exchanges are subject to availability.


Defective or Damaged Items

For defective or damaged items, contact us within 7 days of receipt with photo or video proof. We will arrange for a replacement, refund, or store credit.


How to Initiate a Return

  1. Contact us at customerservice@vicksson.com or call 1-800-684-4617 with your order number and reason for the return.

  2. Ship the item to the following address:

    Vicksson Returns
    10770 Columbia Pike, Ste 300#1035
    Silver Spring, MD, 20901

    Please include your receipt or order confirmation in the package.


Exceptions

We comply with all state-specific refund laws, such as California’s additional consumer protections. For more details, contact our customer service team.


If you have any questions or need assistance, feel free to reach out to us at customerservice@vicksson.com or 1-800-684-4617.

Thank you for choosing Vicksson!